Mail In Repairs, Australia Wide

Your repair price plus return postage home, $12 for a single controller or handheld and $20 for a console or any booking with more than one device, shown in your total before you pay. You cover the postage to us when you lodge the parcel at the post office, usually around ten to twenty dollars depending on size and where you are.

We are based in North Perth, WA, and the mail-in service covers every Australian state and territory: NSW, Victoria, Queensland, SA, Tasmania, the ACT, the NT and regional WA. Anywhere Australia Post delivers, we can repair.

Device only unless we ask for anything else, no cables or games. Wrap it in bubble wrap or thick padding inside a sturdy box, and include a note with your name and booking reference.

Postage each way is usually two to five business days within Australia, plus our normal repair turnaround, which is often same day once it lands. Made to order parts can add one to two weeks, which we flag before you pay.

Parcels to us travel at your risk, so pack it well and consider adding transit cover when you lodge it. We photograph every parcel on arrival and your repair travels home tracked.

If the diagnosis turns up extra work we always quote first. Nothing happens until you approve it, and any balance is paid through the same secure online payment.

Yes, exactly the same as drop off repairs, and it starts the day the parcel is delivered back to you, not the day we post it. If a warranty issue comes up, we cover the repair.

Yes, and you should whenever the fault is in the controller. Controllers and Joy-Cons travel in a small satchel, which keeps your postage cost down and the return postage at the lower rate.

For most repairs, yes. A Switch screen or a PS5 HDMI port costs a fraction of console replacement, and postage adds twenty to forty dollars round trip. You keep your games, saves and accounts, and everything arrives back tracked.