About this service
Not sure what is wrong? Book General Diagnostics and we find the fault on your console or controller, then give you a clear quote before any work begins.
Diagnostic bookings are free and carry no risk. If you go ahead, the repair carries on from the diagnosis. If you decide not to, you collect your device and pay nothing.
What is covered: a full diagnosis of the fault and a clear quote.
Not covered: the repair itself, which is quoted separately and only goes ahead once you agree.
Find the fault before spending on the fix
Some faults do not announce themselves. A console that is completely dead, restarts randomly, or misbehaves in ways no forum thread quite matches needs proper diagnosis before anyone should be quoting repairs. That is this service: we test power, boards, storage and cooling, find the actual fault, and tell you plainly what it is.
You get an honest recommendation with a fixed quote for the repair, and we get back to you with that quote before we confirm the job. If the answer is that the repair is not worth it against replacement, we will say exactly that. Nobody should pay to fix a console that does not deserve it.
Anywhere in Australia
Diagnostics work the same by mail as in person: book online, post the console in from any state, and we call or email with the findings before any repair work happens. Approved repairs continue from the diagnosis without a second booking.
Frequently asked questions
What does the diagnosis cost?
Nothing. Diagnostic bookings are free and carry no risk. We find the fault and get back to you with a quote, and nothing goes ahead until you have agreed to it.
What if my console is not worth fixing?
We tell you straight, with the reasons. You are then free to decide with real information, and plenty of customers thank us for the honest no.
Can you diagnose a console I post in?
Yes. Describe the symptoms in your booking notes, post it in from anywhere in Australia, and we report back before any work is done.
Which consoles do you diagnose?
PS5 and PS4, Xbox Series X, S and One, and all Nintendo Switch models, plus their controllers.