Privacy Policy

1. Who We Are

This policy explains how RevTech (“we”, “us”, “our”) handles your personal information when you use our website, book a repair, or contact us. We are based in Perth, Western Australia, and we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We only collect information we need to provide our repair services and fill your shop orders. This includes:

• Contact details — your name, email address, and phone number
• Booking details — the device and fault, your notes, and any photos you choose to send us
• Repair records — the work carried out, status updates, and messages between us
• Postal address — for mail in repairs only, collected solely to return your device and never used for marketing
• Delivery address and order details for shop orders, collected solely to post your order to you and never used for marketing
• How a booking reached us — the IP address, browser and referring site recorded with an online booking, kept only to check that a booking is genuine and to see which bookings our advertising brings in. The IP address is deleted after 12 months
• Refused bookings — where we have had to stop someone booking online after a false or abandoned booking, we keep a one way scrambled form of the phone number or email address, which cannot be read back, and a shortened note of it so we can recognise the entry. A blocked IP address is removed after 30 days

We do not collect payment card numbers through this website. Where you pay by card, that information is handled directly by our payment provider and is not stored by us.

3. How We Use Your Information

We use your information to:

• Manage and carry out your booking and repair
• Process, post and support your shop order, and send you its receipt and tracking
• Send you booking confirmations, status updates, and completion notices
• Send you a reminder by text and email the day before your drop off, with the time, our address and how to change it
• Check a new booking against our earlier bookings by its phone number, email address and the IP address it was made from, so we can spot a false or repeated booking before we set time aside for it
• Respond to your questions and provide support
• Manage warranty claims using your booking reference

We do not send marketing emails unless you have asked us to. The emails and texts we send are about your specific booking.

4. Who We Share It With

We do not sell your personal information, and we do not share it for anyone else’s marketing. We use a small number of trusted service providers to run our business, and your information is only shared with them so they can perform that service:

• Our website hosting provider, which stores your booking data securely
• Our email delivery provider, which sends the booking and status emails on our behalf
• Our SMS provider, which sends booking texts on our behalf
• Our payment provider, where you choose to pay by card
• Google, while we are advertising, so we can tell which ads lead to a booking

When we are running ads with Google, this site loads Google’s conversion tag. It tells Google that a booking was placed, along with the booking reference and the amount, so we can see which ads bring in real work instead of guessing. Google may use cookies to match that booking back to an ad you clicked. Google’s tag can also send Google a scrambled, one way copy (a hash) of contact details you enter when you book, such as your email address and phone number, which Google uses to match the booking to the ad click that led to it. We do not use any of this to build a profile of you. If you block the tag with your browser settings or an ad blocker, your booking still works exactly the same.

We may also disclose information where required by law, or to protect our rights, property, or safety.

5. How We Protect It

We take reasonable steps to keep your information secure and to protect it from misuse, loss, and unauthorised access. No system is ever completely secure, but we limit access to your information to what is needed to run our service.

6. How Long We Keep It

We keep your booking and repair records for as long as needed to provide the service, honour warranties, and meet our legal and tax obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your Device Data

Please back up your device before leaving it with us. We do not access, copy, or retain personal content stored on your device beyond what is needed to carry out and test the repair. See our Terms & Conditions for more on data and repairs.

8. Your Rights

You can ask us to access or correct the personal information we hold about you, or ask us to delete it where we are not required to keep it. To make a request, please contact us. If you have a concern about how we have handled your information, you can also contact the Office of the Australian Information Commissioner.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page, and the date at the top shows when it was last updated.

10. Contact

For any questions about this policy or your personal information, please contact us or email RevTechConsoles@gmail.com.