Terms & Conditions

1. Acceptance of Terms

By submitting a repair booking with RevTech (“we”, “us”, “our”), you (“the customer”) confirm that you have read, understood, and agreed to these Terms & Conditions. These terms form a binding agreement between you and us and apply to all repair, diagnostic, and related services we provide.

2. Your Device & Authority to Repair

By booking a repair, you warrant that you are the owner of the device, or that you have the owner's authority to submit it for repair. We may decline or halt a repair if we have reason to believe a device is stolen or submitted without authority, and may cooperate with police where required by law.

If you are under 18, a parent or guardian must make the booking and collect the device on your behalf.

3. Pricing & Estimates

All prices displayed on our website are estimates based on standard repair scenarios. The final price may vary if, upon inspection, we find:

• Additional damage not visible or disclosed at the time of booking
• Non-standard components or previous third-party repair work
• Parts that are more expensive than anticipated due to supply constraints

We will always contact you before proceeding if the final cost differs significantly from the quoted estimate. You have the right to decline the repair at no charge (other than any diagnostic fee already incurred).

4. Diagnostic Fee

A diagnostic fee may apply for in-depth assessments where no repair is subsequently carried out. Where a diagnostic fee applies, we will inform you before proceeding. If you proceed with the repair following diagnosis, the diagnostic fee is included in the final repair cost.

5. Parts & Repairs

We use quality replacement parts appropriate to the repair. Depending on the device and part availability, these may be genuine manufacturer parts or high-quality aftermarket equivalents. Where a part choice meaningfully affects price or performance, we will tell you before proceeding.

• Faulty parts removed during a repair are recycled or disposed of unless you ask for them back at the time of booking.
• Opening a device or fitting non-genuine parts may void any remaining manufacturer warranty on the device. By proceeding, you accept this.
• Upgrades (e.g. anti-drift stick modules) are fitted and tested to the same standard as repairs and carry the same 30-day warranty.

6. Thumbstick Repairs & Normal Tolerance

Replacing a thumbstick means fitting a new module and seating it by hand. Every stick module has a manufacturing tolerance, including the ones fitted at the factory in a brand new controller: the resting centre can sit fractionally off zero, and the circle the stick traces can be very slightly out of round. This is a property of the hardware itself and no repair, ours or anyone else's, can remove it entirely.

Every controller is tested before it goes back to you. Our standard is that the stick rests inside the console's own deadzone and causes no unintended movement in normal gameplay.

A reading visible only in a calibration or stick-tester tool, which does not move your character, aim or cursor while you are actually playing, is within normal tolerance and is not a fault under the 30-day warranty.

If your controller does drift, move on its own, or fail to reach full range during normal use, that is a fault. Contact us within the warranty period and we will re-test it and put it right.

7. Turnaround Times

Turnaround estimates (including “same-day”) are given in good faith but are estimates only. Repairs can take longer if parts need to be ordered, if additional faults are found, or due to circumstances outside our control. We will keep you updated, but we are not liable for any loss caused by a repair taking longer than estimated.

8. Data & Privacy

We strongly recommend you back up all data before leaving your device with us. While we take every precaution, repair work may in some cases result in loss of data, saved games, accounts, or other stored content. We accept no liability for any data loss that occurs during or as a result of a repair.

Your personal information (name, email, phone) is used solely to manage your booking and communicate with you about your repair. We do not sell or share your details with third parties.

9. Warranty

All repairs carried out by us are covered by a 30-day warranty on parts and labour from the date of collection. This warranty covers faults directly related to the repair performed.

The warranty does not cover:

• Water, liquid, or moisture damage of any kind
• Physical or accidental damage (drops, cracks, impact, pressure, etc.)
• Issues unrelated to the original repair we performed
• Damage caused by misuse, unauthorised modifications, or further third-party repair

To make a warranty claim, contact us with your booking reference number within the warranty period. Your statutory rights under the Australian Consumer Law (ACL) are not limited by this express warranty.

10. Pre-existing Damage

We document the cosmetic and physical condition of your device on intake. We are not responsible for pre-existing damage, cracks, scratches, or structural issues that were present before the repair. If undisclosed prior damage is discovered during repair and affects our ability to complete the job safely, we reserve the right to halt the repair and notify you.

11. Right to Refuse Repair

We reserve the right to refuse or decline any repair at our discretion, including but not limited to cases involving severe physical damage, undisclosed liquid damage, or devices that pose a safety risk. In such cases, a diagnostic fee may still apply for time already spent.

12. Uncollected Devices

Once your repair is complete, we will notify you by email and/or phone that your device is ready to collect. Devices not collected within 60 days of that notice may incur a reasonable storage fee. We will make reasonable attempts to contact you, using the details on your booking, before taking any further step.

Devices that remain uncollected may be sold or otherwise disposed of in accordance with the Disposal of Uncollected Goods Act 1970 (WA). Any sale proceeds are applied first to unpaid repair charges, storage and the costs of sale, and any remaining balance is held for you and paid on request.

13. Payment & Collection

Payment is due in full when you collect your device, unless we have agreed otherwise in writing. We accept the payment methods listed at the time of collection. We may retain a device until the repair and any agreed fees have been paid. A receipt is provided for every completed repair.

14. Made to Order Services

Some services, such as custom shells and controller mods, are made to order. The parts for these jobs are ordered specifically for your booking, so they are paid in full online at the time of booking. Once your parts have been ordered, change of mind refunds are not available.

We will notify you when your parts arrive to arrange your drop off. If we cannot supply the part or complete the work, you will receive a full refund. Nothing in this clause limits your rights under the Australian Consumer Law, including your rights in relation to faulty parts or defective work.

15. Mail In Repairs

Where the mail in service is offered, devices you post to us travel at your own risk until we receive them. We recommend sturdy packaging and adding transit cover when you lodge the parcel. We photograph every parcel and device on arrival. Mail in orders are paid in full online before posting, and the return postage charged at booking covers one tracked return delivery to the address you provide. Repaired devices are returned via Australia Post with tracking. Your postal address is collected solely to return your device and manage your repair.

You are responsible for the accuracy of the return address you enter at booking. It is shown on your booking confirmation so you can check it, and your device is posted back to that address exactly as entered. We are not liable for loss or delay caused by an incorrect or incomplete address you have provided. You are also responsible for including the note inside the parcel with your name and booking reference as set out in the posting instructions. A parcel that arrives without identification may be delayed until we can match it to an order.

If we cannot proceed with a mail in repair, we will contact you before doing any work, and the uncollected devices clause above applies equally to mail in devices where return postage fails or a return address is no longer valid after reasonable attempts to contact you.

16. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising from services provided is limited to the cost of the repair in question. We are not liable for indirect, consequential, or special damages, including loss of use, loss of profits, or third-party claims arising from the repair.

17. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

18. Governing Law

These Terms & Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute is subject to the non-exclusive jurisdiction of the courts of Western Australia.

19. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in effect at the time of your booking applies to that booking. The current version is always available at this page.

20. Contact

For any questions about these terms, or to make a warranty claim, please contact us.